INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

In our online store, we guarantee that you will receive the same product that you see in the purchase photo. We pride ourselves on providing a transparent and trustworthy shopping experience, which is why all of our images are true representations of our products. You can be sure that what you see is what you'll get, so you can shop with confidence and enjoy worry-free fashion. Your satisfaction is our priority, and we strive to make your shopping experience exceptional in every way.

Where can I view my sales receipt?

To access your receipt or invoice, simply log in to your account and go to the dashboard. Once there, look for the "View order" option corresponding to the account for which you want to obtain the receipt. By clicking on this option, you will be able to easily access and view the detailed receipt of your purchase. We care about providing you with a simple and secure consultation process, so that you are always informed about your orders and can enjoy a hassle-free shopping experience.

How can I return an item?

At PrendasUnicas, we value your satisfaction with every purchase you make at our store. If for any reason you wish to return a garment, we ask that you review our return policy to ensure that you meet the necessary requirements. Our policy is designed to ensure a smooth and fair return process for all of our customers. We cordially invite you to come and take a look at our return policy on our website, where you will find all the detailed information on the terms, conditions and steps to follow to make a successful return. If you have any questions or need additional assistance, don't hesitate to contact our customer service team, who will be happy to help you with anything you need.

Will you restock items indicated as “out of stock?”

If an item is currently out of stock, don't worry as it may be back in stock in the future. Our team is constantly working to replenish our inventory and offer you a wide selection of fashion products. For more information on the availability of a specific item, we invite you to contact our customer service.

Where can I ship my order?

Our goal is to provide an efficient and reliable shipping service to our customers around the world. We usually ship to most countries so that everyone can enjoy our fashion clothes. However, we understand that exceptional circumstances or specific delivery concerns may arise in certain regions. If at any time you have questions or believe that there may be restrictions in your country for the delivery of our products, we encourage you to contact our customer service.

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